Shipping policy

This Shipping Policy applies to all products purchased from Kiacore.

We aim to deliver your order safely and in perfect condition to the address provided at checkout. To ensure smooth delivery, please provide a complete and accurate address where someone is available during normal business hours.

For security reasons, we do not ship to post office boxes or addresses where the recipient cannot be clearly identified.

Large automotive accessories are only delivered to physical street addresses. We do not ship to PO Boxes.

Shipping Costs

For Domestic (Australia)

Shipping Times

Australia
Estimated delivery time is 2 to 8 working days depending on the selected service

Delivery times are estimates and may vary due to external factors.

Customs and Import Taxes

For international orders, any customs duties, taxes, or import charges are the responsibility of the customer. Please check your local regulations before placing an order.

Shipment Tracking

Once your order has been dispatched, you will receive an email confirmation with a tracking number. This allows you to monitor your delivery progress.

Delays

Kiacore is not responsible for delays caused by couriers, customs processes, or other external factors beyond our control. Delivery times do not include weekends or public holidays.

Undelivered Packages

If delivery is unsuccessful and no one is available to receive the parcel, it may be returned to the local delivery depot. It is the customer’s responsibility to arrange redelivery or collection.

Incorrect Shipping Address

We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided at checkout. Please ensure all details are accurate before placing your order.

Secure Delivery Address

We recommend using a secure delivery address such as your home or workplace. Kiacore is not responsible for lost or stolen parcels once delivery has been confirmed.

Delivery Completion

A delivery is considered complete once the courier confirms the parcel has been delivered to the provided address.

Order Fulfilment

All orders are processed and dispatched directly from our primary distribution warehouse and principal place of business located at Unit 5, 150 Colemans Road, Dandenong South VIC 3175, Australia. Please note that our facility operates strictly as a B2B logistics hub and fulfilment warehouse; it is not a customer-facing retail storefront.

Contact

Trading Name: Kiacore
Legal Entity: Globenic Pty Ltd (ABN: 99 659 502 600)
Warehouse: U5/150 Colemans Rd, Dandenong South, VIC 3175, Australia
Office: Unit 412/737 Burwood Rd, Hawthorn East, VIC 3123, Australia
Email: support@kiacore.com.au
Phone: +61 426 116 868
Opening Hours: Mon to Sat: 9:00AM - 4:00PM (AEST)