Enjoy Free Standard Shipping across Australia! > Your gear is dispatched directly from our Victorian warehouse so you can get it as quickly as possible. Here is what to expect:
⏱️ Fast Delivery: Arrives in 2 to 8 working days.
📦 Fully Tracked: Tracking link sent straight to your email.
⚠️ Delivery Note: Please provide a physical street address at checkout (we cannot ship large accessories to PO Boxes).
Returns & Refunds
30 day returns
100% fitment guarantee
We have a 30-day return policy, which means you have 30 days from the date you receive the item to request a refund. If 30 days have gone by since you received, unfortunately we can’t offer you a refund or exchange.
You can get eligible for a return no reason, but your item must be in the same condition as when you received it.If the item is defective or incorrect please contact us within 7 days after you received the item.And we will pay shipments and creat return label to buyers.
We accept, within 30 days if buyer received the item and wants a refund. Returned item must be its original packaging and in a brand new (resalable) condition. Shipping will be at the expense of the buyer if any items no probelms, which means return items which are non-defective will not included shipping fees.
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Approved refunds or exchanges will be processed within 7 working days.
If you have any further questions on how to do this please reach out to our customer support team at support@kiacore.com.au
